Work Experience

• Sr. Network Technician / Black Box / Sep, 2014 – present

  Network related Moves, Adds, Changes (MAC). Network cabling, installation of Cisco routers, switches, Avaya VoIP G450’s, Firewall devices and more. Provide hardware break-fix services for network infrastructure. Coordinate with multiple managed service vendors to ensure all SLA’s are met. Installation and break-fix support for both Cisco and Avaya VoIP telephones and other hardware. Daily operations support and maintenance for network systems (including wireless). Proactively monitor networks to provide stable, dependable network services across multiple platforms. Configure and troubleshoot computer networks. Maintain LAN/WAN/wireless operations by working with network facility and hardware/software vendors to ensure timely problem resolution. Maintain and utilize network management tools to identify network faults, and to ensure the provision of data or other telecommunications access to customer

• Technical Support Technician III / HP Enterprise Services / Aug, 2002 – Sep. 2014

  Responsible for the maintenance of network infrastructure that supports thousands of users. Technologies supported include Cisco routers, switches, and hubs. Provide system administration and support to include IOS software and hardware installations, maintenance, upgrades, troubleshooting, and support under stringent deadlines in a fast-paced, 24X7 environment. Manage vendors to ensure all issues are quickly resolved to maintain optimal system performance.

• Network Support Analyst II / Bank of America / Oct, 1998 – Aug 2002

  Installed and maintained LAN/WAN hardware and telecommunication equipment. Employed troubleshooting skills to isolate and diagnose common problems. Performed network hardware and software upgrades as required. Analyzed LAN/WAN needs and contributed to network design and installation. Monitored and maintained network equipment and rooms. Prepared and maintained documentation of network configurations and cabling diagrams.

• Desktop Support Analyst II / Bank of America / Jun. 1994 – Oct. 1998

  Provided second-level desktop and server support in a cross-platform environment that included Windows, DOS, UNIX, MacOS, and Novell and supported a network of IBM PC, Macintosh, Windows desktops, laptops, and servers. Also supported remote sites, and dial-in access. Provided on-call support on a 24/7 basis. Set up new and replacement systems, and researched software and hardware problems when no immediate solution is known.

• 19K M1 Abrams Main Battle Tank Armor Crewman / U.S. Army / Apr. 1986 – May 1994

  Led, supervised and served on the crew of an M1 Abrams Main Battle Tank combat operations unit. Operated tracked and wheeled vehicles in combat formation and armor marches over varied terrain and road conditions. Loaded, fired and cleared machine guns, drove M1 Abrams Main Battle Tank. Certified in Department of Defense handling and transportation of hazardous materials. Trained as Combat Medic. Expert qualification in Rifle, Pistol, Hand Grenade, and Tank Weapons